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Private Policy FAQ

Dreamkapture is a clean, friendly, and comfortable place to stay with lots of travel information for people coming to Ecuador. Our patio and soaking pool area is surrounded by palm trees, banana plants, and flowers. It is a great place to meet new friends and share travel stories.

Our office staff speaks English and we are more than happy to provide recommendations and advice on what to see and how to make it happen in Ecuador!

We are only 5 minutes walking from restaurants, banks, ATMs, malls, shops, grocery stores, pharmacies, and in one of the safest places of Guayaquil.

We also have a shared kitchen for the guests to use from 7:00 a.m to 10:00 p.m.

The hostel can arrange taxis to go to downtown, bus station or airport.

Dreamkapture has been accommodating travelers since 2000, so we know how to do it right!

Dreamkapture also has a licensed Travel Agency which can help you secure a Galapagos cruise, Flights, Jungle, Cacao (chocolate) tour, etc.

We hope to meet you soon!

Dreamkapture Team

Christopher

Christopher is one of the owners of Dreamkapture Hostel. He is from USA and has traveled throughout Europe, South America, and the United States. He has a strong background in sales, marketing, and customer service. He knows the necessities of real travelers and how to make their journey pleasant.

María de Lourdes

María de Lourdes is one of the owners of Dreamkapture Hostel. She is from Guayaquil and she has have traveled extensively through Europe, USA and South America. She knows how to make the most of the time when you are traveling. She speaks Spanish, English and a little French.

About us

Private Policy
FAQ

Contact us

+593 4 227 3335
+593 99 948 3953
+593 99 948 3953
info@dreamkapture.com
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Your comments and suggestions are important to us. If you have a comment please ask to speak with the manager or send an e-mail to manager@dreamkapture.com.

Note: When you submit your online registration, the system will ask you to confirm that you have read this document as an acknowledgment that you are familiar with our basic policies.

The administration reserves the right to terminate the lodging agreement if there is any irregularity or if the client does not respect any of the above policies or is disruptive, impolite to other guests or staff, in such case, no refund will be given.

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¡Hola! ¿Buscas hospedaje? Indícanos la fecha, por cuántas noches y el número de personas.  Visita nuestro catálogo de habitaciones.

Hello! Are you looking for accommodation? Tell us the date, for how many nights and the number of people. Visit our room catalog.

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PETS AT DREAMKAPTURE

At Dreamkapture, guests may bring cats or small dogs under the following conditions:

  • Pets are only allowed in private rooms. They are not accepted in the shared dorms.
  • There will be an additional charge of $ 10 per night for the dog, cat, etc.
  • The pet must be in a travel box (kennel, cage).
  • The pet will not sleep in the bed, nor will it be in it at any time.
  • The pet must be calm and not represent a threat or disturbance to any of our guests.
  • You will be financially responsible for any damages caused by the pet.
  • You will be responsible for immediately cleaning any accident that your pet causes in the room or in the hostel. You will not use the sheets or towels of the hostel for cleaning.
  • While the pet is out of its room, it must be on the leash or inside the cage.
  • Pets cannot be in the dining room.
  • We kindly ask you to print and sign the next authorization letter and hand it over when checking-in.

Pets at Dreamkapture

At Dreamkapture, guests may bring cats or small dogs under the following conditions:

  • Pets are only allowed in private rooms. They are not accepted in the shared dorms.
  • There will be an additional charge of $ 10 per night for the dog, cat, etc.
  • The pet must be in a travel box (kennel, cage).
  • The pet will not sleep in the bed, nor will it be in it at any time.
  • The pet must be calm and not represent a threat or disturbance to any of our guests.
  • You will be financially responsible for any damages caused by the pet.
  • You will be responsible for immediately cleaning any accident that your pet causes in the room or in the hostel. You will not use the sheets or towels of the hostel for cleaning.
  • While the pet is out of its room, it must be on the leash or inside the cage.
  • Pets cannot be in the dining room.
  • We kindly ask you to print and sign the next authorization letter and hand it over when checking-in.

Private Policy

Hostel Services

  • Following the new protocols due to COVID-19, the best way to communicate with the office, even if you are already in the hostel is by WhatsApp. Number +593(0)999483953.
  • The green door next to the soaking-pool is the access in and out of the hostel. When you check-in you will receive two keys: one to your room and one to this door.
  • We have free WIFI service in the public areas of the hostel. After check-in is finished, the receptionist will provide the password.
  • If you need a taxi, we would be happy to arrange a taxi for you. If you are leaving early to go to the airport, it is best to arrange a taxi the night before. To organize this service contact us on our WhatsApp number +593(0)99483953.
  • If you are staying more than one night and would like to have your room cleaned, please let us know before 12:00 noon to clean your room, change the bedsheets, new towels, etc.
  • If you are a client of the hostel and want to leave your bags for some days after checking out, you can store them in our Luggage Storage. Luggage storage is $1,00 per day per bag. This amount is to be paid in advance. Please make sure you lock your luggage.
  • If you are a non-client of the hostel and want to leave your bags for some days at Dreamkapture, you can store them in our Luggage Storage. Luggage storage will be $5,00 the first day and $2,00 from the second day on for each item being stored. This amount is to be paid in advance Please make sure you lock your luggage.
  • If something is not working properly in your room, please inform us in the office. We will do our best to address any issue you may have with your room as soon as possible.
  • Dreamkapture Hostel does not offer 24 hours reception service.
  • Dreamkapture Travel, your online Travel Agency. Contact us: travel@dreamkapture.com  www.dreamkapturetravel.com

Hostel Policies

  • The check-out time of the rooms is 12:00 noon. Check-out time from the hostel is at 5:00 p.m. After 5:00 p.m. an extended stay in the hostel until 11:00 p.m. is available for $3 per person. If you have not checked out of the room by noon and you do not have a reservation for the next night, Dreamkapture staff may have to pack your belongings to be placed in the storage room, so the room can be cleaned for new arrivals.
  • If you would like to stay another night or purchase the extended-stay option, talk to the receptionist before 12:00 noon in the office to see if your room is available or to pay the $3.00.
  • As a matter of respect for all the guests at the hostel: Please keep the noise down after 11:00 p.m. and early in the morning in the hostel.
  • We kindly ask you not to throw any bulky objects in the toilet; not even toilet paper. Use the trash bins for these items.
  • We do not have a laundry service. You will find a laundry place on the same street as Dreamkapture. As a matter of respect for the other guests, please, do not dry your clothes in public areas. Clothes in public areas will be removed.
  • If you are in the dorm, you are entitled to one bed. If you are staying several nights and you would like to change beds, please let us know in the office by 12:00 noon. This way we can have your previous bed cleaned and ready for another person.
  • Dreamkapture Hostel is environmentally conscious. For conservation reasons, please turn off lights, A/C, and fans before leaving your room, and please make sure the water tap is closed. Clean plastic bottles go in the special blues bins in the public areas.
  • There is a $5.00 charge for lost room keys, $10 for missing or damaged towels, and $15 for missing or damaged sheets. Please do not mistreat towels and sheets, if you need any cleaning material; ask for it in the office.

Security

  • DO NOT LET PEOPLE IN THE HOSTEL! For everyone’s safety ONLY the manager is authorized to do this.
  • People visiting you at Dreamkapture need to come through the office door and be registered as a visitor. Visitors of guest at the hostel they are allowed in the pool patio area and Tv room or public areas. They are not allowed in the rooms. The main green door must remain closed at all times.
  • We have a safe in the office where we will gladly secure your valuables. Please keep your room locked at all times. Dreamkapture is not responsible for any lost or missing items in the hostel. The dormitories Do Not have lockers.
  • In case of a fire, natural disaster, or another emergency you will hear an alarm sounding. Please remain calm and make your way to the patio area between the soaking pool and the office, by the green door.

Safe

 

By Law In Ecuador

  • We do not sell alcoholic drinks to people under 18 years old.
  • Use of any drugs, including marijuana, is not allowed and will not be tolerated in Dreamkapture Hostel. If it is discovered or even suspected that you have violated this rule you will be removed from the hostel immediately and if necessary, the police will be called. There will be no refunds for lodging when you removed from the hostel.
  • All our rooms are Non-smoking rooms. Smoking is permitted only in open outside open areas. Please, always use ashtrays.

 

Frequently Asked Questions

When planning a visit to new place, especially a foreign country, it is perfectly normally to have many questions. This is why Dreamkapture Travel and Hostel provides you with this easy guide to the often-asked questions about our hostel and the city of Guayaquil.

Below you will find answers to frequently asked questions about Dreamkapture and Guayaquil. We have separated the questions in two groups: Most Commonly Asked Questions and More Specific Questions.

If you have a question which is not addressed here you can always contact us, and we will happy to answer your question.

Most Commonly Asked Questions:

Where is Dreamkapture?

Dreamkapture is in Guayaquil - Ecuador, located in the north of city center near the intersection of Francisco de Orellana and Benjamin Carrion which is close to the La Rotonda Mall.

There are many good restaurants nearby where you can enjoy our local crab dishes, ceviches, and other typical foods. Our neighborhood is friendly, and the people are nice and helpful.

How do I get to Dreamkapture?

If you are coming to Guayaquil by plane or by bus:

The best way to get here is by Taxi

Dreamkapture is only about 10 minutes from the Bus Station and the Airport by Taxi.

We are on Juan Sixto Bernal, which is the same street that “Hamburguesa El Colorado” is on. This street is directly across from where the restaurant Cafe de Tere is located on Benjamin Carrion. This is only a few city blocks away from the La Rotonda Mall and City Mall.

NEVER TAKE A TAXI WITHOUT A LICENSE PLATES!

What should a Taxi cost?

Taxis are the best way to get around in Guayaquil. Here are some approximate prices for destinations in Guayaquil.

To and from the airport and Bus Station (Terminal Terrestre) to Dreamkapture Hostel: $5.00

City Center: Malecon 2000 / Las Peñas: $4.00 - $5.00

Mall de Sol: $3.00

Urdesa $4.00

What is around Dreamkapture?

There are lots of things around Dreamkapture Hostel:

Shopping mall – “City Mall”

Clothing, Shoes, etc                                     ATM’s

Optometrist                                                  Camera's, Computers, and other electronics

Theaters with movies in English                Large food court

Banks with ATM's                                         Pharmacy

Cell phones, Providers and Services         SuperMarket (Mega Maxi)

Restaurants

    • Cajape 2: Typical Ecuadorian Food
    • Chifa Amistoso: Chinese food
    • El Cafe de Tere: Typical Ecuadorian Breakfast
    • Hamburguesa de Colorado: Local Hamburger Stand
    • Many Sea Food, Fish, Crabs, Ceviche places (Encocao de Mitya is recommended)
    • Shawarma

How do I make a room reservation?

The best way to make a reservation is by using our “Contact” or “Book Now” link.

You will find a list of the rooms and prices; as above in “What are the room rates for Dreamkapture?

Can I make a reservation for a group?

Yes, Dreamkapture often is the lodging for various groups; youth groups, religious groups, families, numerous people traveling together, etc.

When making a reservation for a group there are some different issues that need to be determined and understood.

We will need to know the normal details:

  • Which dates you need lodging?
  • How many people are in the group?
  • Is the group made up of Adults? Children? Are there pets?
  • Which rooms (or type of rooms) you will need for the group?
  • When will the group be arriving?
    1. Group reservations require a 50% deposit of the entire cost prior to arrival.
    2. There needs to be a representative for the entire group.
    3. Each member of the group is responsible for the entire group's financial obligation.(If members of the groups no not show, the total price still needs to be paid.)
    4. Our cancellation policy applies to the entire group; NOT just to individuals who do not show up without notice. “Cancellation policy”

You will find a list of the rooms and prices; as above in the “What are the room rates for Dreamkapture?”

Please tell of us which of the rooms listed on the “Contact” link page you are interested in, and if the room is available, we will confirm your reservation request or make another room suggestion.

It is best if you make your group's reservation in as much time as possible in advance.

What are rates of the rooms at Dreamkapture?

If one of the next options will be acceptable to you, you can make your reservation directly on our website clicking the reservation button BOOK NOW, note that for reservations with multiple days or multiple rooms a deposit is required to guarantee the reservation.

    • Mixed sex dorm (men & women) bunk beds and fan

$10.00 per bed

    • Women’s shared dormitory with bunk beds and fans

$12.00 per bed

    • Men’s shared dormitory with bunk beds and fans

$12.00 per bed

    • Private room with 2 single beds, shared bath and fan

$26.00 for two people

    • Private room with 1 matrimonial bed, shared bath and fan

$18.00 for one person, $26.00 for two people

    • Private room with 1 matrimonial bed, private bath and fan

$20.00 for one person, $28.00 for two people

    • Private room with Air Conditioning, 1 matrimonial bed and private bath

$24.00 for one person, $33.00 for two people

    • Private room with 3 single bunk beds, private bath and Air Conditioning

$35.00 for two people, $45.00

    • Private room with 4 single bunk beds, shared bath and fan

$35.00 for three people, $45.00 for four people

More Specific Questions:

1 - Airport Pickup

Airport pick-up is available by a private service which Dreamkapture can arrange for you. There is a base cost for this of $10 per vehicle. A driver will be in the airport to meet you with a sign with your name on it. He will wait 20 minutes. After 20 minutes there will be an additional hourly charge.

In order for us to arrange this service for you.

You need to confirm with Dreamkapture that you want this service.

We usually set the time of the pick at one hour past your arrival time to allow for customs, luggage claim and inspection. You can always request a specific time for the Pick-up.

It is your responsibility to notify Dreamkapture Travel of delays or missed flight. This way we can reschedule your pick-up.

You can complete a simple Online request form for this service by clicking here: Private Taxi Pick-up

3 - Cancellation policy:

  • More than 72 hours prior to the date of your arrival: 0% fee.
  • Less than 72 hours prior to the date of your arrival: 50% of the room will be charged.
  • Less than 24 hours prior to the date of your arrival: 100% of the cost of the room will be charged.
  • This also includes changes in the number of people per reservation.
  • The Cancellation policy also includes No Show reservations. You are still responsible for payment of a room which was blocked and reserved for you.
  • It is the client’s responsibility to contact us if they are unable to keep their reservation.

4 - Check Out and Arrival Times at the Hostel

Check In time starting at 1:00 p.m. This is after rooms have been vacated and cleaned. If the room is ready before 1:00 p.m. you will be allowed to check in sooner.

Check Out time for your room is 12:00 p.m. noon.

Check Out time from the hostel is 5:00 p.m.

5 - Extended Stay

If you are leaving on a late bus or flight, we offer an extended stay option for $3.00 per person until 11:00 p.m. With the extended stay option, you will not have a room and are only allowed in the public areas (kitchen, Internet, TV, bathrooms, soaking pool).

6 - Children

    • The accommodations are limited to the rooms we have available and the capacity of the rooms.
    • Children under 5 years old stay for Free.
    • Children There is a charge of $6.00 in addition to the price of the room for children older that 5 years old.

Children occupying a single bed will be charged the same price as an adult.

  • In rooms with only one matrimonial bed, a child can share the bed with one or both parents.
  • Children always need to be monitored by their parents.
  • In addition, children and parents need to keep noise levels at a minimum, especially during early morning hours, and be respectful of another guest staying at the hostel.

7 - Clothing...What should I wear?

Guayaquil is HOT year-round. If you are not used to the heat it is best to be prepared by having light clothing, for example: t-shirts, shorts, skirts, light blouses.

Footwear: running/tennis shoes are always good, sandals, flip-flops (usually on tourist wear theses) are good options.

At night it can get cool and during the rainy season there can be mosquitoes. Pants and a long sleeve shirt or light jacket will often be enough to keep you comfortable.

8 - Dogs or Cats: Pets at the Hostel

At Dreamkapture, Clients are allowed to bring small dogs or cats, under next conditions:

  • There will be an additional charge of $10 per night for the dog, cat, etc.
  • Pets are only allowed in Private Rooms... NO PETS ARE ALLOWED IN THE DORMITORIES.
  • The pet must have a travel carrier (kennel cage).
  • The pet is not allowed to be on the bed or to sleep on the bed at any time.
  • The pet must be quiet and pose no threat or disturbance to any of clients at the hostel.
  • You will be responsible for ANY damages caused by the pet.
  • You will be responsible for cleaning up any accidents your pet has in the room or in the hostel immediately.
  • You are NOT to use the hostel towels for this clean up.
  • While the pet is outside your room it must be on a leash or its travel carrier.
  • There are some parks and open spaces very close to our hostel where you can take your pet for a walk, and for it to go to the bathroom.

If you agree with these conditions, let us know and we will send you a room confirmation.

9 - Electricity

Here at Dreamkapture we have 110v electricity as does the rest of Ecuador. The plug-ins are north American standard. If necessary, you should bring your own adapter.

10 - Laundry Services

There is a laundry on the same side of the street of the Hostel, just before arriving at the main avenue where you can wash your clothes at an affordable price.

It opens from Monday to Saturday starting at 8:00 a.m.

Sunday is closed!